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Privacy Policy

Last Updated: March 2026

Your privacy is important to us. This policy explains what information Thonus North (“we,” “us,” or “our”) collects, how we use it, and your choices regarding your data. We do not sell your Personally Identifiable Information (PII) to anyone. We only use your information to provide our services, process your requests, and operate our business.

Information We Collect

We collect information you voluntarily submit via our contact forms, service requests, or phone calls. This includes:

  • Personal Identifiers: Name, service address, phone number, and email address.
  • Service Details: Questions, comments, or photos related to your HVAC or plumbing needs.
  • Technical Data: Basic data such as IP addresses and cookies (via Google Analytics) to analyze site usage and ensure the security of our forms.

How We Use Your Information

We use collected information to:

  • Deliver Service: To respond to your inquiries, schedule dispatch, and provide quotes.
  • Communicate: To send updates regarding your service requests or opportunities related to our business.
  • Send Text Messages (SMS): By providing your phone number, you provide prior express consent to receive communications from us via phone call or text message regarding your service requests.
    • Consent is not a condition of purchase. *Message and data rates may apply.*

How We Share Information

We only share your information as necessary to run our business or as required by law.

  • Service Partners: We may share data with trusted third-party vendors (like our financing partners or Google Analytics) who help us operate.
  • No Information Sale: We never sell, rent, or trade your personal information or SMS opt-in consent data to third parties.

Protecting Your Data

Your personal information is securely stored. We take reasonable measures (including SSL encryption and secure firewalls) to protect your data from unauthorized access. We follow Massachusetts data protection laws to ensure your records are handled responsibly.

Your Choices & Rights

You have control over your information:

  • Access & Correction: You may contact us to update or correct any inaccuracies in your information.
  • Deletion: You may request that we delete your personal information from our active databases. Note that some residual data may be retained in secure backups for legal or tax record-keeping purposes.
  • Opt-Out: You can unsubscribe from our email list via the “unsubscribe” link or by contacting us directly.

Third-Party Links & reCAPTCHA

Our website may contain links to financing partners or review platforms. We are not responsible for their privacy practices. Additionally, our forms are protected by Google reCAPTCHA v2. Your use of these forms is subject to the Google Privacy Policy and Terms of Service.

Contact Us

For any questions regarding this policy, please contact us: